
The Maison · Frequently asked questions
No mystery
where it matters.
Choosing a fragrance, caring for your vial, or an order in progress.
19 questions
Fragrances & the object
What are the nine fragrances?
Addiction, Seduction, Sensation, Enchanted Oud, Rose de Nuit, Velvety Mystique, Noir de Marrakesh, Royal Amber and Zahara.
How is the Crystal Vial presented?
Each 50ml Crystal Vial is presented in its chapter’s illustrated book-box. The pointed vial rests in its gold cradle stand, or lies flat.
Where can I compare the fragrances?
Explore the collection to compare the nine fragrances, their notes and prices. Open a chapter to discover its fragrance.
Are the candles refillable?
The candles are not refillable.
5ml samples & credit
Can I try a fragrance before choosing a 50ml?
Individual 5ml samples are available for all nine fragrances at £20 each — Parfum for the original six, Extrait de Parfum for Noir de Marrakesh, Royal Amber and Zahara.
Every sample carries a £20 credit toward the 50ml Crystal Vial. Should this chapter prove yours, the introduction costs you nothing.
How does the £20 sample credit work?
The credit is a single-use discount code, issued when your sample order is fulfilled. It is tied to the customer who ordered the sample and is valid for 90 days from issue.
What can I use the sample credit for?
The £20 credit applies to the nine 50ml Crystal Vials. It cannot be used for another sample, a candle or a refill. It is a discount code, not a gift card.
Orders & delivery
When will my order be dispatched?
Orders are dispatched Monday to Friday, excluding public holidays. Orders placed before 1 PM (GMT) will be processed the same day.
How long does UK delivery take?
Estimated UK delivery time: 1–2 working days.
Is shipping free for candles?
Candles: free shipping on orders over £200.
Do you deliver internationally?
Estimated delivery times are 1–2 working days for Europe, 1–3 working days for the USA, Canada and Mexico, and 1–4 working days for the rest of the world.
Delivery and any applicable taxes are calculated at checkout. Customs duties and taxes may apply depending on your country’s regulations.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package in real time.
Who can help with a delivery issue?
For shipping-related inquiries, contact magique@potionparis.com.
Returns & refunds
Can I return my order?
We accept returns for unopened, unused, and sealed products in their original packaging. Returns must be initiated within 14 days of receiving your order.
For hygiene and safety reasons, we cannot accept returns on any opened or used fragrance products.
How do I arrange a return?
Contact magique@potionparis.com with your order details and reason for return. Our team will provide return instructions and, if applicable, a return shipping label.
Which items cannot be returned?
Opened or used fragrances, gift cards and promotional items, and products not purchased directly from our official website.
When will I receive my refund?
Refunds are made to the original payment method. UK and EU orders are refunded within 14 days of receiving the returned order or proof of return, provided the products are in saleable condition. Non-EU orders are refunded within 14 days of receiving the returned order, subject to the same condition.
Read the full refund policy, including delivery charges and customs duties.
Contact & assistance
How can I contact Potion Paris?
Email magique@potionparis.com or use our contact form.
What should I include in a return enquiry?
Please include your order details and reason for return.
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