Explore our FAQs for everything you need to know about our products, care, and services.
Your Questions, Answered
About Potion Paris
A: We’re known for our luxury, sustainable fragrance collections, including refillable Crystal Vials, wearable Potion Pendants, candles, and oil refills. Each product is crafted to elevate your everyday moments with enchanting scents and timeless design.
A: Potion Paris fragrances are crafted with a high concentration of natural and responsibly sourced ingredients, such as Cedarwood Oil, Sandalwood Album Oil, and Orris Butter. These elements not only elevate the quality of our scents but also offer grounding and calming benefits.
In addition, we incorporate Phytogaia™ accords, inspired by the natural compounds emitted by plants and trees during "forest bathing." These accords evoke a sense of serenity, clarity, and connection to nature, promoting a feeling of well-being. Each fragrance is designed to not only delight the senses but also evoke emotions, spark memories, and enhance your mood, creating a transformative sensory experience.
A: While Potion Paris is proudly British, Paris represents the heart of luxury perfumery and timeless elegance. All our fragrances are meticulously formulated in France, and Paris serves as a creative hub where artistry and craftsmanship come together. Our name pays homage to this connection, blending British innovation with the sophistication and romance of French fragrance-making.
A: Yes! We were honoured to showcase Potion Paris on Dragons’ Den, where our innovative refillable designs and commitment to sustainable luxury captivated the panel. This recognition affirmed our dedication to crafting exceptional fragrance experiences.
Our Fragrances
A: Potion Paris fragrances are crafted with the finest ingredients, including a high concentration of natural and responsibly sourced materials. Each fragrance is designed to evoke emotion, spark memories, and empower self-expression, creating a multi-sensory experience that lasts all day.
A: All our fragrances are meticulously formulated in France or Switzerland the global epicenter of perfumery. Using advanced techniques and traditional craftsmanship, each scent is blended to perfection, ensuring unparalleled depth, richness, and longevity.
A: Yes! Our fragrances are designed not only to delight the senses but also to enhance emotional well-being. By incorporating Phytogaia™ accords—inspired by the restorative properties of nature—our scents evoke feelings of calm, confidence, and joy. Whether it’s the grounding effect of Cedarwood or the uplifting brightness of citrus, every note is carefully chosen to elevate your mood.
A: Absolutely. Potion Paris fragrances are designed to transcend traditional gender boundaries, offering versatile scents that anyone can wear. Each fragrance complements individual personalities and styles, making them truly universal.
Our Crystal Vial Collection
A: Our Crystal Vials are not only visually stunning but also highly functional. Each vial contains 25% perfume concentration, a level that ensures long-lasting scent while maintaining an elegant balance. The refillable design reduces waste, making them a sustainable choice for luxury fragrance enthusiasts.
A: Refilling is simple with our 100ml Ease Refill Bottles. Each refill bottle comes with a stand to hold the vial upright during the process. Securely attach the refill to the vial, twist to the ON position, and let it fill. Once done, twist back to the OFF position and detach. It’s effortless and mess-free!
OUR Potion Pendants
A: Attaching the Potion Pendant is simple and secure. Follow our detailed step-by-step guide, complete with illustrations, on our dedicated Potion Pendant Care & Use Page. This ensures you can style your pendant with confidence.
A: If the cap doesn’t tighten securely, slightly loosen the pendant body before re-tightening the cap. This adjustment ensures a snug fit, preventing accidental detachment when wearing your pendant.
A: Yes, you can, but to maintain its brilliance, we recommend reserving it for special occasions or shorter periods. Follow our care instructions to keep your pendant looking pristine for years to come.
A: To preserve the beauty and longevity of your pendant, follow these care tips:
- Clean Gently: Use a soft microfiber cloth to wipe away dirt and oils after each wear.
- Avoid Chemicals: Remove the pendant before applying perfumes, lotions, or sprays.
- Store Properly: Use the provided Potion Paris soft pouch to protect it from scratches and sunlight.
For more detailed guidance, visit our Potion Pendant Care & Use Page.
A: After each refill or use, gently clean the rollerball and surrounding area with a soft, lint-free cloth to remove any residue. This ensures smooth application and keeps your pendant in top condition.
Ingredients and Formulation
A: Parabens and phthalates are chemical additives often found in beauty products, linked to potential health concerns and environmental harm. At Potion Paris, we prioritize your well-being by crafting fragrances that are free of these chemicals, ensuring a clean, luxurious experience without compromise.
A: Yes, all our fragrances are 100% vegan and cruelty-free, aligning with our commitment to ethical practices and sustainability.
Sustainability and Quality
A: Yes, all Potion Paris designs, from our Crystal Vials to Potion Pendants, are design registered, ensuring their exclusivity and protection. Each piece is a unique expression of artistry and craftsmanship.
A: Each Potion Pendant comes with a uniquely numbered Authenticity Card, certifying its originality and craftsmanship. Keep it safe as proof of your pendant’s exclusivity and as a token of your connection to the Potion Paris family.
General Questions
A: Yes, we are always open to partnerships with stockists and distributors worldwide who share our passion for luxury and sustainability. Please reach out to us at sales@potionparis.com to discuss opportunities.
A: With a 25% perfume concentration in our Crystal Vials and highly concentrated perfume oils in our Potion Pendants, our fragrances are designed to last throughout the day. Longevity may vary based on skin type and environmental factors.
Caring for Your Products
A: Gently wipe it with a soft microfiber cloth after each use. For deeper cleaning, use lukewarm water with mild dish soap and a soft-bristled toothbrush. Store it in the provided Potion Paris soft pouch to protect it from scratches.
A: No, the Potion Pendant is designed exclusively for our concentrated perfume oils. Using alcohol-based products may damage the rollerball mechanism or the pendant itself.
Troubleshooting
A: If your Potion Pendant refill capsule isn’t dispensing properly, ensure it is inserted into the pendant correctly. The capsule should fit snugly inside the pendant, allowing the rollerball to dispense the perfume oil smoothly. If there’s still an issue, clean the rollerball with a soft cloth to remove any blockage or residue. For further assistance, contact our customer support team at magique@potionparis.com.
A: If the cap on your Potion Pendant doesn’t tighten securely, slightly loosen the body of the pendant before attempting to tighten the cap again. This adjustment allows the threads to align properly and ensures a snug fit, preventing accidental detachment when wearing the pendant.
A: Refilling your Crystal Vial is quick and easy with our 100ml Ease Refill Bottles. Use the stand provided to hold your vial upright. Attach the refill bottle to the vial, twist to the ON position, and let it fill automatically. Once filled, twist the refill to the OFF position and remove it. Ensure the cap of the Crystal Vial is securely replaced afterward.