At Potion Paris, we strive to deliver your fragrance experience with speed and care. Below, you'll find details on our shipping options, costs, and estimated delivery times for various regions.

Order Processing & Fulfillment

Orders are dispatched Monday to Friday (excluding public holidays).
Orders placed before 1 PM (GMT) will be processed the same day.
Once your order is shipped, you will receive a tracking link via email.

Shipping Locations & Delivery Times

United Kingdom (Dispatched from our UK fulfillment center)

DPD Next Day Expresspak Tracked – £5.00 (Orders up to 5kg)
DPD Next Day Tracked – £7.00 (Orders up to 25kg)
Royal Mail 24-Hour Tracked – £4.50 (Orders up to 2kg)
Royal Mail 2nd Class – £1.90 (Orders up to 0.25kg)
Free Next Day Delivery – on all UK orders over £150

📦 Estimated Delivery Time: 1-2 working days

Europe (EU & Non-EU) (Dispatched from the UK)

DHL Express (1-2 working days)
- Orders up to 0.5kg – £24.95
- Orders 0.51kg–1.9kg – £30.95
- Orders 1.91kg–3.5kg – £38.95
- Orders 3.51kg–7kg – £45.95
- Orders 7.1kg–12kg – £55.95

📦 Estimated Delivery Time: 1-2 working days

USA, Canada & Mexico (Dispatched from the UK)

DHL Express (1-3 working days)
- Orders up to 0.5kg – £30.95
- Orders 0.51kg–1.9kg – £35.95
- Orders 1.91kg–3.5kg – £44.95
- Orders 3.51kg–7kg – £55.95
- Orders 7.1kg–12kg – £79.95
- Orders 12kg–18kg – £108.95
- Orders over 18kg – £143.95

📦 Estimated Delivery Time: 1-3 working days

International Shipping (Rest of the World) (Dispatched from the UK)

DHL Express (1-4 working days)
- Orders up to 0.5kg – £40.95
- Orders 0.51kg–1.9kg – £46.95
- Orders 1.91kg–3.5kg – £59.95
- Orders 3.5kg–7kg – £71.95
- Orders 7.1kg–12kg – £101.95

📦 Estimated Delivery Time: 1-4 working days

Shipping Policy for Australia, Southeast Asia, New Zealand & China (Dispatched from Malaysia)

To streamline shipping, we have grouped orders into two weight categories for simplicity and convenience.

Malaysia & Singapore

📌 Courier: DHL eCommerce / Domestic Express / Aramex / FedEx

Orders up to 5kg – MYR 30 (1-3 Working Days)
Orders up to 25kg – MYR 80 (1-3 Working Days)
FREE SHIPPING on orders over MYR 600

Australia & New Zealand

📌 Courier: DHL Express / FedEx International

Orders up to 5kg – MYR 150 (3-5 Working Days)
Orders up to 25kg – MYR 400 (3-5 Working Days)

China & Southeast Asia (Thailand, Indonesia, Vietnam, Philippines, Hong Kong, Taiwan, South Korea, Japan, etc.)

📌 Courier: DHL Express / Aramex / FedEx

Orders up to 5kg – MYR 120 (2-4 Working Days)
Orders up to 25kg – MYR 350 (2-4 Working Days)

Customs, Duties & Taxes

For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more details.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package in real time. If you experience any issues, please contact our customer care team.

📩 For any shipping-related inquiries, reach out to us at: magique@potionparis.com

Potion Paris | Delivering Luxury, One Fragrance at a Time.

Returns & Exchanges

We take great pride in crafting luxurious fragrances of the highest quality. However, if you need to make a return, we are here to assist you under the following conditions:

Eligibility for Returns

We accept returns for unopened, unused, and sealed products in their original packaging.
For hygiene and safety reasons, we cannot accept returns on any opened or used fragrance products.
Returns must be initiated within 14 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer service team within 48 hours of delivery with clear images of the issue. We will arrange a replacement or refund where applicable.

How to Initiate a Return

Contact our customer support team at magique@potionparis.com with your order details and reason for return.
Our team will provide return instructions and, if applicable, a return shipping label.
Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method.

Non-Returnable Items

Opened or used fragrances, as we cannot guarantee product integrity once opened.
Gift cards and promotional items.
Products not purchased directly from our official website.

Refund Processing Time

Refunds are processed within 5-10 business days after receiving the returned item. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

If you have any further questions, please reach out to our team at magique@potionparis.com.