Customer care · Potion Paris
Delivery
& returns.
At Potion Paris, we strive to deliver your fragrance experience with speed and care.
Order processingOrder Processing & Fulfillment
Order processing.
- Orders are dispatched Monday to Friday (excluding public holidays).
- Orders placed before 1 PM (GMT) will be processed the same day.
- Once your order is shipped, you will receive a tracking link via email.
Shipping Locations & Delivery Times
Delivery.
United Kingdom
Candles: free shipping on orders over £200.
Estimated Delivery Time: 1–2 working days
International shipping
| Destination | Delivery time |
|---|---|
| Europe (EU & Non-EU) | 1–2 working days |
| USA, Canada & Mexico | 1–3 working days |
| International Shipping (Rest of the World) | 1–4 working days |
Delivery and any applicable taxes calculated at checkout.
Customs, Duties & Taxes
For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more details.
Tracking Your Order
Tracking your order.
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package in real time. If you experience any issues, please contact our customer care team.
For any shipping-related inquiries, reach out to us at: magique@potionparis.com
Returns & Exchanges
Returns & exchanges.
We take great pride in crafting luxurious fragrances of the highest quality. However, if you need to make a return, we are here to assist you under the following conditions:
Eligibility for Returns
- We accept returns for unopened, unused, and sealed products in their original packaging.
- For hygiene and safety reasons, we cannot accept returns on any opened or used fragrance products.
- Returns must be initiated within 14 days of receiving your order.
How to Initiate a Return
- Contact our customer support team at magique@potionparis.com with your order details and reason for return.
- Our team will provide return instructions and, if applicable, a return shipping label.
- Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method.
Non-Returnable Items
- Opened or used fragrances, as we cannot guarantee product integrity once opened.
- Gift cards and promotional items.
- Products not purchased directly from our official website.
Refund policy
Refunds.
Refunds on UK and EU Orders.
Within 14 days of us receiving your order back by post, or receiving proof that your order was returned to us, we will refund you the original purchase price and delivery charge for your order provided that you return the products to us in a saleable condition. Refunds will be made back to the same card used to pay for the order.
Refunds on a Non-EU Order.
If you placed your order and paid for it to be delivered to a Non-EU country, then within 14 days of receiving your Order back by post we will refund you the original purchase price for your order provided that that you return the products to us in a saleable condition. Please note that we shall not refund the original delivery charge or any local customs duties charged to you at checkout and paid to a local customs authority.
A little guidance?
Contact
the Maison.
Choosing a fragrance, caring for your vial, or an order in progress.
Contact usThe Potion community
Worn. Loved.
Remembered.
