If you need assistance, we are here to help! Chat with us online from
Monday-Friday, 7am-5pm GMT. Or simply submit a Contact Us form, or email us at email@example.com . We look forward to assisting you!
Please email firstname.lastname@example.org for
Absolutely! We sell a luxurious Discovery set which contains 7 x 2ml from Collection No.1 and it comes in a beautiful gift box. The Discovery set also comes with a £20 voucher to redeem of your order! (Can not be redeemed off another Discovery set).
Yes! We spent a long time ensuring that each all our ingredients, were
ethically sourced, cruelty-free and free of any harmful toxins, such as
parabens or phthalates.
Don't worry, this occasionally does happen. Our Gift Cards are sent out
automatically when you purchase one of our Discovery Sets, sometimes they may end up in your spam folder. But it you don't receive your simply send us an email along with your order number and we'll resend it to you.
Return 10 of your empty Potion Paris fragrance refills to us and we’ll
reward your contribution to reducing global waste by giving you a voucher for a FREE refill box of your choice - you just pay for postage.
Once you have 10 empty vials send us an email to email@example.com with the subject “Return, refill, repeat” along with your full name. We will reply with address where you post your bottles back too.
Absolutely! We take great pride in the longevity of our fragrances. All our
fragrances are Eau de Parfum which means they are much stronger and longer lasting than Eau de Toilette fragrances.
All our Perfumes are made in France!
We dispatch orders from Manchester in the UK.
60 Days Returns On All Online Orders
If you wish to return an item for refund or exchange details of our returns policy can be found below. If you require further help then please view the returns FAQ’s on this page or please contact us and our customer service team will be happy to help you. NB. We regret that we cannot refund the purchase of a gift card.
Return of unwanted items is at our discretion and we'll only consider
returns on goods that are unopened and in original condition with all tags and/or packaging.
Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery. To return an item, please obtain an RMA (returns) number from firstname.lastname@example.org.
This needs to be reported to our customer service team within 72 hours of receipt of your parcel , you must ensure that you keep all the packaging as you may be asked to return it – please contact them at email@example.com
This needs to be reported to our customer service team within 72 hours of receipt of your parcel, you must ensure that you keep all the packaging as you may be asked to return it – please contact them at firstname.lastname@example.org